ICT Systems Administrator #102-2022

We are looking to speak to Systems Administrators, across all levels. Whether you are thinking of discharging from the forces and taking your first role within civvy street, or if you are currently an APS and seeking a new career direction, or simply looking for a change of environment then Cleared ICT can facilitate that process for you.

The intelligence agencies are commencing with their second round of recruitment for 2022. We are looking for multiple TSPV professionals across a magnitude of areas including Cyber, ICT, PMO.

The Role:

The Endpoint Services Section within the Australian Signals Directorate (ASD) requires ICT System Administrators to maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. ICT System Administrators use application management software and tools to investigate issues, collect performance statistics and create reports.

Skills and Knowledge:

• Demonstrated experience in application packaging within a VDI environment and using deployment technologies like AppV or AppVolumes.
• Demonstrated experience in System Center Configuration Manager.
• An understanding of modern scripting practices and languages to automate process, gather information and resolve common issues.

Major Responsibilities:

• Use application management software and tools to investigate issues.
• Investigate and coordinate the resolution of potential and actual service problems around system software.
• Install, test and advise on the correct use of new versions of system software including those within a VDI environment.
• Work as part of a team to ensure ICT hardware configuration and type is appropriate for application support and functional operations
• Prepare and maintain application support processes and operational documentation.
• Collect performance and usage statistics on applications for reporting.
• Work as part of a team to manage incidents, problems, continuous service improvement and workflows to meet deadlines.
• Contribute technical knowledge and industry best practice to a customer focused, security enabled global ICT platform.
• Engage and liaise with assigned Project Management Office resources regarding ICT deliverables.
• Engage and liaise with customers of capabilities to ensure user stories are delivered against.
• Draft, review and maintain standard operating procedures, knowledge base articles and other relevant documentation.
• Assist in the continuous improvement process by developing and enhancing procedures.

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.