RFQ-ASD-150-2021 SOW 1-ICT Desktop Support Engineer

Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract positions in Canberra.

We are looking to speak to Desktop Support Engineers, across all levels.

Whether you are thinking of discharging from the forces and taking your first role within civvy street, or if you are currently an APS and seeking a new career direction, or simply looking for a change of environment then Cleared ICT can facilitate that process for you.

The Role:

ICT Desktop Support Engineer will be responsible for working under general direction for the Deployable Support team, providing ICT troubleshooting and support to deployed users and their systems, as well as assisting with the sustainment, enhancement and hardware assembly of new deployable capability.

Major Responsibilities:

• Participate in the development of new ICT capability and system upgrades in accordance with user requirements and technology advancements.
• Provide technical advice assistance with the sustainment and enhancement of Windows systems
• Install, sustain, enhance, support and maintain Deployable ICT devices. Including assistance with the building of new deployable capability.
• Basic network configuration including switch port configuration, network based security management configuration, DHCP and print services.
• Troubleshoot issues with Deployable ICT devices and systems.
• Manage incidents, problems, continuous service improvement and workflows to meet deadlines.
• Engage and liaise with customers to ensure their requirements are investigated and met.
• Update relevant Transition to Operations documentation.

Due to the nature of the work, you will need to hold a current or inactive TSPV Clearance. This is non-negotiable. Canberra based, with limited travel required within Australia.

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.