Technical Services Lead NV1 Northern Territory

Cleared ICT are looking for a Technical Services Team Lead, for our client Fujitsu on the deployment of PCs en-masse to the users across the defence space in the NT.
This is a 6-month contract with a rolling 6-month extension and is due to start 25/07/2022.

You must have an NV2/NV1 Security Clearance.

6+ months experience in similar role, ideally within the Defence/CIOG space highly desired

Key Responsibilities

• Assist in documenting, Pre-staging and configuration in order to build and deploy PCs
• Escalate to deployment team lead for technical and process issues
• Install and document installation and replacement of PCs in client spaces
• Support of desktop infrastructure and service across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.
• Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
• Maintenance and housekeeping of client's physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Be aware of WHS practices, instructions and policy as set out by Fujitsu and the Client.

Carry out other work as assigned by TL or Fujitsu management

• Demonstrated technical knowledge of hardware and peripherals i.e. workstations desktop PC's, printers, media and audio-visual equipment.
• Demonstrated knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office, Antivirus software and systems.
• Demonstrated working knowledge of basic IT infrastructure
• Strong verbal and written communication including the ability to articulate technical information to the targeted audience.
• Customer centric and customer focused
• Professional customer service skills.
• Ability to work well within a team while fostering relationships and partnerships and a can-do attitude
• Experience with end user technology support (highly advantageous)

6+ months experience in similar role, ideally within the Defence/CIOG space

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