ICT Support Consultants

ICT Support Consultants

Cleared is currently supporting the Federal Government and requires multiple ICT Consultants with at least a baseline clearance for an opportunity based at the client's offices in Canberra.

We are looking for consultants to start immediately for a 12-month contract!

Job Description:

Ideal candidates should have good interpersonal skills and a customer-focused mentality, as well as core ICT support skills. They should be prepared to manage a range of ICT capabilities to support ICT operations such as:

Requirements:

• Level 1 and 2 technical support following the ITIL methodology.
• Use call center and ServiceNow as a service management tool.
• Image devices following build procedures.
• Provide face-to-face floor walking assistance for users, supporting the Digital Connect Program by assisting staff backup personal data on departmental issued devices (both laptop and mobile).
• Follow asset management procedures.
• Provide logistic support.
• Document and escalate technical issues to specialist support teams.
• Provide VIP and Exec support as required.
• Document known issues and help provide input to document workarounds and knowledge articles.
• Resources must be prepared to work as part of a team under direction.
• Resources must be capable of managing the deliverables of a small team.
• Resources required to work shift work commencing from 7 am to 7 pm, with some weekend work required.

Essential Requirements:

• You must hold a current Baseline security clearance or higher and be an Australian Citizen.

If you do not have an AGSVA clearance or know what this is, please do not apply!

If you are interested in this opportunity, contact Daniel on:M: 0424 906 007 | E:

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organizations searching for talent within Defence Industry, Intelligence, and National Security.